Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
The following are considerations worth making as you make your final choice:
Your IT managed services provider works as your end-to-end solutions provider, so if they don’t have enough knowledge and experience, there will be inconsistencies between service expected and service provided. If your industry has particular requirements, it is necessary to have an IT-IT-MSP that understands the importance of such to your business.
A reputable IT managed services provider will have adequate qualified staff not merely to maintain your present structure, but to keep you thinking forward as well. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. With not enough people to manage your current IT needs, how are they supposed to help you grow in the future?
The three most common types payment include alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.
>> Per Device
This structure has customers paying by the total number of supported devices. This type of payment structure is often the most expensive and least preferred.
>> Per User
This is the the most preferred pricing model these days mainly due to its flexibility. All devices the user may own will be covered by the user cost itself. Very cost-effective indeed.
As a client of your IT managed services provider, you have every right to know all that you want to know regarding the technology you’re using. There are different kinds of clients, ranging from those who just want their issues fixed to those who want to know how these issues were fixed every step of the way. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.
Picking an IT-MSP must be viewed as getting into a partnership with the company or even actually hiring a person to be part of your internal team. The idea is to choose someone you can trust. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.